If you encounter one of these common errors with Creative Cloud 2019 or later apps, read on for details and solutions.
On macOS, if you see an Adobe Licensing dialog box trying to access Keychain, see this document.
Hosts File Editor features a clean, easy to use interface. To begin using the program, populate the table with IP Addresses, Host Names, and a comment on the websites you want to manage. MAC / OS X Editing the hosts file Editing the hosts file in Mac OS X – Leopard, is a pretty easy task, especially if you are familiar with the terminal. Step 1: – Open the Terminal.app Either by start typing Terminal on the Spotlight, or by going into Applications - Utilities - Terminal.
If you get an error that Adobe license certificates installed in the Keychain or Certificate Store are shown as not trusted, see this document.
Adobe Block Host File
Installing and using Adobe Creative Cloud apps on Guest accounts is not recommended or supported. For more information, see Guest accounts are not supported | Creative Cloud 2019 or later
Some subscriptions have specific language restrictions associated with them. For more information, see this document.
If the previous installation of Lightroom Classic was licensed and deployed by the IT admins using an enterprise serial number, the end users should not update to the latest version of Lightroom Classic. Click herefor more information on reverting to a prior version to re-enable access.
If your machine is unable to connect to Adobe's activation servers, follow the below steps, in the order presented, to troubleshoot the issue.
- Make sure that you can access websites over secure connections. For example, https://www.adobe.com.
- Make sure that your computer’s time and date are correct.
- Operating system hosts files map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's servers. To check and verify your hosts file, see this document.
For information on various levels of support for proxy environments in Creative Cloud applications and services, see Proxy support in Creative Cloud products.
On macOS, sometimes Adobe apps prompt for proxy credentials even if it is already provided in Creative Cloud desktop app. For more information, see this page.
Activation connects an app or service to a valid user license. For most apps, the process is straightforward and happens automatically when you sign in. However, errors can sometimes occur if you’re unable to connect to the activation server, your license isn’t active, or you’re trying to install an app on more than two computers.
Here are solutions to some common activation problems.
Confirm that your credit or debit card number, expiration date, billing address, and phone number are entered correctly, without spaces or dashes. Update your credit card and billing information.
If you are using a corporate card, ensure that you are using the name and billing address of the cardholder, not your own. Verify the correct name and billing address with the cardholder or your accounting department.
A missing or invalid birth date can affect your eligibility to use Creative Cloud. For more information, see Error: You are not eligible to use Creative Cloud.
If you observe that the Adobe license certificates installed in the Keychain or Certificate Store are shown as not trusted, see this page.
If you encounter an error with a specific error code, see Licensing errors | Creative Cloud 2019.
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Note:
Adobe Hosts File 2019
It can take up to one hour for your purchase to process. Until it is processed, the apps continue to show the options for a free membership. You may need to wait a little longer if you completed your purchase within the past hour.
Try the following solutions in the specified order until the issue is fixed. If you are a teams or enterprise user, see resolve trial and license expired errors for teams & enterprise users.
Note:
If you have more than one Adobe account, check that you are signed in to your account with the correct email address.
In the Plan information section, check to make sure that your subscription is active. If it’s expired, it's likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired.
If your subscription is showing as active, then an out-of-date payment method may be the issue.
To see if your payment information is current, in the Plan information section, select Manage payment.
If your payment method isn’t current, update your credit card information in the pop-up window and select Save.
Your new payment method will take effect in the next billing cycle.
Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
Select the Account icon in the upper right, and then select Sign out.
In the confirmation dialog box, select Sign Out. The Creative Cloud apps and services associated with your account are deactivated on the computer.
Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign in on the next screen.
Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
Depending on your version of the Creative Cloud desktop app, do one of the following:
- Select the three vertical dots icon in the upper-right corner of the app.
- Choose Check for App Updates from the menu.
If you aren’t using the latest version of your Creative Cloud app, an update prompt appears next to it on the apps list. Select Update.
If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map
To solve this issue, try removing Adobe-related
Automatically repair the hosts file using the Limited Access Repair tool: Repair the
Adobe Hosts File 2019 Extension
Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually.
Adobe Host File Location
If the solutions above are not working, try the steps in Resolve connection errors or contact us.